Clarification/INFORMATION ABOUT THE PROCESSING OF PERSONAL DATA
As serpilasamhairclinic, we attach importance to the security of your personal data. With this awareness, we show great sensitivity to the processing and preservation of all personal data belonging to you with the utmost care and diligence. With the awareness of this responsibility, we process your personal data within the framework specified below, as the Data Controller, within the scope of the Law on the Protection of Personal Data No. 6698 (“Law”) and the relevant legislation.
Collection, Processing and Processing Purposes of Personal Data
In order to provide you with high standards of service, we obtain your personal data verbally, in writing, visually or electronically from the Call Center, internet, mobile applications, physical places and similar channels, depending on the quality of the service provided.
In this context, the main general and special personal data, especially the personal health data required for the execution of all medical diagnosis, examination, treatment, operation, examination and care services and obtained for this purpose, are listed below;
serpilasamhairclinic, in order to provide its services under the best conditions, to protect public health, to carry out medical diagnosis, treatment, operation and care services, to provide services in a reliable and uninterrupted manner, to maximize satisfaction, to make payments, to perform various transactions related to the aforementioned services. Identity information, address information that is directly or indirectly related to the purpose of providing services, carrying out and developing operations, carrying out promotion, marketing and advertising activities of the aforementioned services or different services, informing you about opportunities, campaigns and other information, fulfilling the requirements of the contracts concluded with you, and other purposes. obtains, records, preserves, changes, discloses, classifies, processes or prevents the use of data in accordance with the legislation, contact information and other personal data and personal health data. Name, Surname, Father’s name, Telephone number, T.C. from the personal data obtained from our patients. Data regarding ID number, Address, Email, Birth dates and health history are taken for the registration of automation and for receiving service from the institution. This information (excluding signature) is included in the hospital automation system and company patient records. In addition, the name and surname of the patient whose personal data is taken and the inpatient, and the patient’s consent and consent form.
In addition, your answers and comments you shared for the purpose of evaluating our Services, your closed circuit camera system video and audio recording taken during your visit, your audio call recordings kept if you contacted our Call Center, your data on private health insurance for the financing and planning of health services, and your Social Security Institution data. If you use parking and valet services, give your vehicle license plate, navigation information obtained during the use of our website and mobile application, IP address, browser information and medical documents, surveys, form information and location data that you transmit with your own consent.
Your personal data listed above and your sensitive personal data may be processed for the following purposes:
Protection of public health, medical diagnosis, treatment, operation and maintenance services,
Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,
Fulfilling legal and regulatory requirements,
Patient Services, financing of your health services, meeting your examination, diagnosis and treatment expenses, sharing the requested information with private insurance companies within the scope of the plausibility inquiry,
Informing you about your appointment through our Call Center and Digital Channels,
Confirmation of your identity by the Patient Services, Health Professionals and Call Center departments,
Planning and managing the internal functioning of the institution,
analysis to improve health services,
Providing training to our employees,
Monitoring and preventing abuse and unauthorized transactions,
Carrying out risk management and quality improvement activities,
Invoicing for our services,
Confirming your relationship with contracted institutions,
To be able to answer all your questions and complaints about our health services,
Taking all necessary technical and administrative measures within the scope of data security of systems and applications,
Participation in campaigns and providing campaign information by Marketing, Media and Communication, Call Center departments, designing and transmitting special content, tangible and intangible benefits on web and mobile channels,
Measuring, increasing and researching patient satisfaction,
To be able to carry out education and training activities by the educational institutions with which the institution is in cooperation.
Your “Personal and Private Data” mentioned above can be kept in physical and electronic archives within the body of serpilasamhairclinic and external service providers with great care and compliance with the provisions of the legislation.
Transfer of Personal Data
Your personal data, Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Law on the Protection of Personal Data No. 6698, Regulation on Private Hospitals, Regulation on the Processing and Privacy of Personal Health Data, and regulations of the Ministry of Health. within the framework of the provisions of the legislation and for the purposes described above;
Ministry of Health, sub-units and family medicine centers affiliated to the ministry,
Private insurance companies (health, pension, life insurance, etc.),
Social Security Institution,
General Directorate of Security and other law enforcement agencies,
General Directorate of Population,
Turkish Pharmacists Association,
Laboratories, medical centers, ambulances, medical devices and institutions providing health services in the country or abroad with which we cooperate for medical diagnosis and treatment,
The health institution to which the patient was referred or to which the patient himself applied,
Your authorized legal representatives,
Third parties we consult, including lawyers, tax consultants and auditors we work with,
Regulatory and supervisory institutions and official authorities,
With domestic or foreign systems and/or the group of companies to which serpilasamhairclinic is affiliated,
with your employer,
It can be shared with our suppliers, support service providers, archive service providers and business partners whose services we benefit from or cooperate with.
Method and Legal Reason for Personal Data Collection
Your personal data is collected and processed in all kinds of verbal, written, visual or electronic media in order to carry out all kinds of work within the scope of the above-mentioned purposes and the scope of activity of our Institution, and in this context, for our institution to fully and properly fulfill its contractual and legal obligations. The legal reason for the collection of your personal data;
Law No. 6698 on the Protection of Personal Data,
Health Services Basic Law No. 3359,
Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates,
Regulation on the Processing of Personal Health Data and Protection of Privacy,
Ministry of Health regulations and other legislation provisions.
In addition, as stated in paragraph 3 of Article 6 of the Law, personal data related to health and sexual life can only be kept confidential for the purposes of protecting public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing. It can be processed by persons or authorized institutions and organizations that are under the obligation without seeking the explicit consent of the person concerned.
Your Rights Regarding the Protection of Personal Data
In accordance with the law and relevant legislation;
Learning whether personal data is processed or not,
If personal data has been processed, requesting information about it,
Accessing and requesting personal health data,
Learning the purpose of processing personal data and whether they are used in accordance with the purpose,
Knowing the third parties to whom personal data is transferred at home or abroad,
Requesting correction of personal data in case of incomplete or incorrect processing,
Requesting the deletion or destruction of personal data,
Requesting notification of the third parties to whom the personal data has been transferred, regarding the correction of personal data and/or the deletion or destruction of personal data in case of incomplete or incorrect processing of personal data,
Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
You have the right to demand the compensation of the damage in case of loss due to unlawful processing of personal data.
Data Security and Right to Apply
Your personal data is meticulously protected within technical and administrative possibilities, and necessary security measures are provided at a level appropriate to possible risks, taking into account technological possibilities.
You can send your requests within the scope of the law to Tomtom, Mahallesi İstiklal Cd. No:187, 34433 Beyoğlu/Istanbul address,
You can send it through a notary public,
You can send it to https://serpilasamhairclinic.com/ with a secure electronic or mobile signature, via your registered e-mail address or your e-mail address registered in our system.